Store Policies

Shipping:

Flat rate shipping is calculated at check out for domestic shipping within the United States. We do not ship outside of the United States.
Please allow 3-4 days for your order to process and ship out.
In-Store pick up please allow 3-4 days for processing.
Please make sure you have entered the correct shipping address at checkout. Once items have shipped we can not change the address.

Pre-Orders:

The dates listed are the estimated month(s) the manufacturer expects to ship the collection or items to us. Delays can & do occur due to ongoing supply chain issues, primarily transportation. We do our best to provide you with updates on any delays. Pre-order or special order items are nonrefundable due to those being ordered for you. We will ship pre-orders once they are complete. If you want to order in-stock items please do so in a separate order to ensure there are no delays in your order.

 

Classes:

Thank you for selecting one of our classes. We look forward to working with you and sharing the joy of learning new skills. Note the following policies with regard to all our classes:
Please be sure we have a valid email address when registering so we can reach you as needed.  
Paid class fees are non refundable.
After you have registered for a class, if we cancel or reschedule you are entitled to a full refund of the class fee. We will do our best to notify you of cancellation or delays. 
Please help support our shop by purchasing supplies with us. It is important to begin with appropriate materials and we make every effort to carry the specific items requested by your instructor. 

Returns:

Our return policy is to make you the customer as happy as we possibly can. With that being said, patterns, books, pre-cut packs, and other copyrighted material cannot be returned. Notions and other packaged items can be returned within 14 days in original condition and with a receipt.  Fabric can only be returned if there has been an error on our part, or if there is an issue with the quality of the fabric itself. You will need to contact us before sending items back. Once we receive the items we will issue a store credit that can be used in-store or online. If you would like a refund to your original payment we do charge a 20% processing fee.

Once items have been processed and shipped out we cannot cancel an order, you will be responsible for returning the items to us within 14 days.

Privacy

Personal information collected at the time of checkout may include Name, Address, Email, and Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order, or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else feel free to contact me.